Customer Service Representative - Join Our Growing Team in Bekasi!

Are you passionate about delivering exceptional customer experiences and solving problems with a smile? Private Advertiser is seeking a dynamic and customer-focused Customer Service Representative to join our team in Bekasi, Jawa Barat, Indonesia. Our mission is to ensure every customer leaves with a positive experience, and we need someone who thrives on making that happen. With a growing team and exciting projects on the horizon, this is your chance to grow with us.

As a Customer Service Representative at Private Advertiser, you'll be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring their needs are met. You'll use tools like Zendesk and Salesforce to manage customer interactions efficiently. Every day, you'll have the opportunity to make a difference, whether it's through quick problem-solving or building long-lasting relationships with our clients.

Join us in Bekasi, where we're not just a company, but a community that values growth, innovation, and customer satisfaction. If you're ready to take on this challenging yet rewarding role, we'd love to hear from you!

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, providing prompt and accurate responses.
• Use CRM systems like Zendesk and Salesforce to manage customer interactions and track customer data.
• Resolve customer issues efficiently, ensuring high levels of customer satisfaction.
• Collaborate with other departments to ensure seamless customer service and support.
• Monitor customer feedback and use it to improve our services.
• Stay updated with industry trends and best practices in customer service.
• Adhere to company policies and procedures, ensuring compliance with all regulations.
• Participate in team meetings and contribute to the development of customer service strategies.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven track record of delivering exceptional customer service.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and ability to work under pressure.
• Familiarity with CRM systems like Zendesk and Salesforce is a plus.
• High school diploma or equivalent. Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
• Ability to work well in a team and collaborate effectively with colleagues.
• Fluent in Indonesian, both written and spoken. English proficiency is a plus.

🛠️ Keahlian

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