Customer Service Representative - Branch Cengkareng

Join BFI Finance Indonesia as a Customer Service Representative in our Cengkareng branch and become a key player in delivering exceptional financial services to our valued clients. This role is perfect for individuals with a passion for customer service, strong communication skills, and a desire to make a difference in the lives of our customers. Located in the bustling city of Bogor, you'll be at the heart of our operations, ensuring that every customer interaction is seamless and satisfying.

As a Customer Service Representative, you will be the first point of contact for our clients, handling inquiries, complaints, and providing solutions to their financial needs. Your daily tasks will involve using our in-house CRM system to track customer interactions, ensuring that all queries are resolved promptly and efficiently. You will also be responsible for maintaining a high level of customer satisfaction by providing accurate and timely information, and by going the extra mile to exceed customer expectations.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints with professionalism and empathy.
• Provide accurate and timely information to customers regarding our financial products and services.
• Use our in-house CRM system to track and manage customer interactions.
• Assist customers with loan applications, account management, and other financial services.
• Maintain a high level of customer satisfaction by exceeding expectations.
• Collaborate with the branch team to ensure a cohesive and positive customer experience.
• Stay updated on industry trends and best practices in customer service.
• Provide regular feedback on customer interactions to improve our services.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Proficiency in using CRM systems, such as Salesforce or Zoho.
• Good knowledge of financial products and services.
• Familiarity with Microsoft Office Suite.
• Ability to multitask and manage multiple responsibilities effectively.
• Willingness to learn and adapt to new technologies and processes.

🛠️ Keahlian

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