Escalation Support Officer (Customer Service) - Bali

Join PT Horizon Internusa Persada, a leading customer service innovator, as our Escalation Support Officer (Customer Service) in the vibrant and culturally rich island of Bali. In this pivotal role, you will lead a team of product experts dedicated to resolving complex customer issues, ensuring a seamless and satisfying experience for our valued clients. PT Horizon Internusa Persada is committed to fostering a dynamic and inclusive work environment where your skills and expertise will be truly valued.

As an Escalation Support Officer, you will be at the forefront of our customer service operations, working closely with our team of product experts to provide top-notch support. You will leverage tools like Zendesk and Salesforce to manage and escalate customer issues efficiently. This role offers a unique opportunity to grow within a company that prioritizes continuous learning and professional development.

📋 Tanggung Jawab Pekerjaan

• Lead a team of product experts to resolve complex customer issues.
• Utilize Zendesk and Salesforce to manage and escalate customer issues efficiently.
• Ensure a seamless and satisfying customer experience by providing timely and effective solutions.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Provide regular reports and updates to the management on customer service performance.
• Foster a collaborative and supportive work environment within the team.
• Stay updated with the latest industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum of 3 years of experience in customer service, with a focus on escalation support.
• Proven experience with Zendesk and Salesforce.
• Strong leadership and team management skills.
• Excellent communication and problem-solving skills.
• Certification in customer service management or a related field is a plus.
• Fluency in English and Bahasa Indonesia.
• Ability to work in a fast-paced and dynamic environment.

🛠️ Keahlian

Lowongan Terkait