Customer Engagement Manager - Bali (Hybrid/Remote Options)

Join PT Metro Insan Medika, a leading innovator in Indonesia’s IT and communications sector, as our next Customer Engagement Manager in the vibrant heart of Bali! This is a unique opportunity to blend your passion for technology, customer success, and relationship-building. As part of our dynamic team, you’ll be responsible for fostering strong customer relationships, ensuring high satisfaction, and driving our business growth in Bali.

At PT Metro Insan Medika, we are committed to delivering cutting-edge IT solutions and exceptional customer experiences. Our Customer Engagement Manager will play a pivotal role in this mission by leveraging advanced tools like Salesforce and HubSpot to manage customer interactions effectively. With a focus on hybrid and remote work options, we offer a flexible environment that allows you to thrive while enjoying Bali’s stunning landscapes.

📋 Tanggung Jawab Pekerjaan

• Develop and implement customer engagement strategies to enhance satisfaction and loyalty.
• Manage and analyze customer data using Salesforce and HubSpot to identify trends and opportunities.
• Build and maintain strong relationships with key clients to ensure long-term success.
• Coordinate with cross-functional teams to deliver exceptional customer service.
• Monitor customer feedback and address concerns promptly to maintain high satisfaction levels.
• Participate in sales meetings and presentations to showcase customer success stories.
• Stay updated with industry trends and best practices in customer engagement.
• Report on customer engagement metrics and provide actionable insights to the management team.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer engagement, relationship management, or a similar role.
• Proven track record in managing customer relationships and driving customer satisfaction.
• Proficiency in using Salesforce and HubSpot for customer relationship management.
• Excellent communication and interpersonal skills to build and maintain strong client relationships.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong analytical skills to interpret customer data and provide actionable insights.
• Familiarity with IT and communications industry trends and best practices.

🛠️ Keahlian

Lowongan Terkait